Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
Order verification, quality check and packaging. All orders made before 4:00 pm (GMT+8) are processed within 24 hours, excluding Sunday, and public CN holidays.
If the product is out of stock, which takes an additional 2–4 days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
All packages are tracked once shipped, they can be tracked through the link in your confirmation email or by logging into your account on our website. Rest assured we are doing everything in our power to get your order to you as soon as possible!
Shipment Method | Shipment Cost |
Standard Shipping | Free |
Expedited Shipping | $6.99 |
We ship to most countries and regions excluding French Southern Territories, South Georgia & South Sandwich Islands and U.S. Outlying Islands.
Estimated delivery time for standard shipping.
Regions | Standard Shipping |
North America | 10-20 Business Days |
South America | 12-22 Business Days |
Central America | 20-30 Business Days |
Europe | 10-15 Business Days |
Oceania | 15-30 Business Days |
Australia | 15-20 Business Days |
Asia | 10-20 Business Days |
Africa | 20-30 Business Days |
Estimated delivery time for expedited shipping.
Regions | Expedited Shipping |
North America | 6-14 Business Days |
South America | 8-15 Business Days |
Central America | 15-20 Business Days |
Europe | 6-12 Business Days |
Oceania | 10-16 Business Days |
Australia | 10-16 Business Days |
Asia | 7-14 Business Days |
Africa | 15-20 Business Days |
Delivery delays can occasionally occur.
When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and a link to a website where you can track your parcel. Also you can track the status of your order from your "order history" section on your account page on the website. Please note sometimes it takes up to 48 hours for tracking info to show up in the system.
All orders will receive a confirmation email when the order is placed and another email when their order has been fulfilled and ready to ship (please check your spam mail if you cannot see it).
Please ensure all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, among other missing information that may result in a failed delivery. Your order will be delivered within 6-30 business days after it leaves our warehouse. Due to the popularity of certain items delivery delays can occasionally occur. If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund of your purchase, this policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.
POPSEWING® is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.
POPSEWING® has prepaid the Customs or VAT Fees for Europe customers.
For other regions with the exception of Europe, POPSEWING® is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customers (tariffs, taxes, etc.).
Individual items may ship separately. For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way.
We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet. Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order. If you have made an error in your address, please email us as soon as possible. We cannot guarantee the change in address if the order is already fulfilled and processed to ship.
POPSEWING® is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. But we'll try our best to help you to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
I love thequality packaging is amazing. Just wow. So proud of this bag? Smazing. U wont regret
I love the sellier look, the leather is firm and soft. I wanted to grab a black with gold hardware, but it’s out of stock. I hope it comes back in stock! Hardware is amazing, comes with key and lock. No shoulder wear option, but knew that when I bought it. I would definitely buy again from popsewing.
I get so many compliments on my bag. The quality is fantastic!
LOVE the bag. Beautifully made and structured, timeless and chic. It is quite light for a leather bag. Can be dressed up or down for the occasion.
Ordered DIY Kelly inspired handbag 25, the height is shorter than the premade Kelly 25 and taller than the mini Kelly. It came with shoulder strap for sling look. It didn't come with the padlock and key.
The quality of the leather is really good and it feels good. Smooth surface, yet firm to hold the structure. Nothing flimsy about the bag. It fits all of my essentials in, wallet, coin purse, 2 mobile phone, car keys, lip gloss and compact powder, even the airpod.
The video instruction was good and clear. It gets tricky when sewing the corners to assemble the bag. It took me 2 days to complete the bag. It was therapeutic and satisfying to see the end result. Repeat purchase....ABSOLUTELY!!!
Join POPSEWING club and get rewarded and full access to exclusive perks.